What is ISO 9001?
ISO 9001 is the international standard for quality management systems (QMS). This standard helps organizations consistently deliver products and services that meet customer expectations and legal requirements.
The standard is based on several quality management principles, including a strong customer focus, top management involvement, a process-oriented approach, and continuous improvement.
Our ISO 9001:2015 Certification
Proxy Services BV is certified according to ISO 9001:2015 by DigiTrust, an independent and accredited certification body. This certification demonstrates that we work according to a structured quality management system focused on customer satisfaction and continuous improvement.
Through annual audits by DigiTrust, we ensure our processes remain effective and we continuously improve our customer service.
What Does This Mean for You?
Reliability
Consistent service delivery according to defined quality standards and processes.
Customer Satisfaction
Systematic approach to monitoring and improving customer satisfaction.
Process Optimization
Continuous evaluation and improvement of our operational processes.
Risk Management
Proactive identification and management of risks that may affect service delivery.
Our Quality Processes
- Service Level Management with clear SLAs and KPIs
- Incident and Problem Management for quick problem resolution
- Change Management for controlled changes
- Customer feedback monitoring and action plans
- Supplier management and evaluation
- Internal audits and management reviews
- Training and competence management for employees
- Continuous improvement projects (PDCA cycle)
What We Measure
To ensure our quality, we monitor among other things:
- Platform uptime and availability
- Response and resolution times for incidents
- Customer satisfaction scores (CSAT and NPS)
- Time to market for new features
- Number and severity of security incidents
- Compliance with SLAs